1. Return Eligibility
- - Products to be returned on the same day of delivery.
- - Items must be unused in their original packaging and in resalable condition.
- - Certain items such as perishable goods (e.g. food) personalized products and clearance items are non-returnable.
2. Refund Process
- - Refunds will be processed once the returned product is inspected and approved.
- - Refunds will be credited to the original payment method within 7-10 business days.
3. Steps to Initiate a Return
- Contact our customer support team at [[email protected]/+971 52 683 9709] with your order details.
- We will provide a return authorization and instructions on how to send the product back.
- Customers are responsible for return shipping charges unless the item was defective or incorrect.
4. Damaged or Defective Products
- - If you receive a damaged or defective item notify us within 48 hours of delivery.
- - We may ask for photos as proof and offer a replacement or full refund.
5. Exchange Policy
- - Exchanges are subject to product availability.
- - If the requested product is unavailable a refund will be issued.
6. Non-Returnable Items
- - Perishable goods hygiene products and personalized items are non-returnable.
- - Final sale items cannot be returned or exchanged.
7. Contact Us
For any queries contact us at:
