1. Return Eligibility
- Products to be returned on the same day of delivery.
- Items must be unused in their original packaging and in resalable condition.
- Certain items such as perishable goods (e.g. food) personalized products and clearance items are non-returnable.
2. Refund Process
- Refunds will be processed once the returned product is inspected and approved.
- Refunds will be credited to the original payment method within 7-10 business days.
3. Steps to Initiate a Return
Contact our customer support team at [
[email protected]/+971 52 683 9709] with your order details.
We will provide a return authorization and instructions on how to send the product back.
Customers are responsible for return shipping charges unless the item was defective or incorrect.
4. Damaged or Defective Products
- If you receive a damaged or defective item notify us within 48 hours of delivery.
- We may ask for photos as proof and offer a replacement or full refund.
5. Exchange Policy
- Exchanges are subject to product availability.
- If the requested product is unavailable a refund will be issued.
6. Non-Returnable Items
- Perishable goods hygiene products and personalized items are non-returnable.
- Final sale items cannot be returned or exchanged.
7. Contact Us
For any queries contact us at:
- Email:
[email protected]
- Phone/WhatsApp: +971 52 683 9709
